[2019 New] The Best Way to Fix Face ID Not Working on iPhone

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"I bought an iPhone XS on the same day it was officially released on stores, but 1 week into using the device, Face ID started failing in recognizing my face. So, why would FACE ID suddenly stop working on my iPhone XS, and refuse to respond to every troubleshooting solutions? I don’t know if this is because of a glitch, but I really need a viable solution to fix it back. -- Maxwell."

If Face ID is not working on your iPhone X, then these solutions will help to fix it. Moreover, we’re happy to mention here that Maxwell has sent his appreciations to us after solving the issue using our tips, and we hope this would help to lift the burden of “Face ID not working on iPhone X/XR/XS (Max)” off your shoulders.

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Therefore, if you desire to fix Face ID not working on iPhone X, XS, XR, or XS Max, then you should get iMyFone LockWiper now to fix every problem you may have.

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  • Easily and permanently fix “Face ID not working” on iPhone without passcode.
  • Remove all iPhone screen locks and security issues without any hassle.
  • Open locked, disabled, and broken screen iPhone to access your it again in 5 minutes.
  • Support not only Face ID, but also touch ID, 4 or 6 digit passcodes and Apple ID unlock.
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Steps to Fix Face ID Not Working on iPhone X/XR/XS (Max)

Step 1. Launch iMyFone LockWiper on your PC or Mac, click the “Start” tab. iMyFone LockWiper screenshot

Step 2. Connect your iPhone using an Apple lightning cable. iMyFone LockWiper screenshot

Step 3. Download the firmware package for your iPhone by clicking “Download”. Once done, click “Start to Verify” to continue. iMyFone LockWiper screenshot

Step 4. When verification is done, click “Start Unlock” and confirm to begin the fixing process. iMyFone LockWiper screenshot

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Other Ways You Could Try to Solve Face ID Problems

#1. Your Face Should Stand Out

The TrueDepth camera on iPhone X, XS, XR, and XS Max works perfectly when your face stands out. So, if you’re using a sunshade, face cap, or anything that masks your face, then remove it and try again.

#2. Disable Attention Aware Feature

You can turn off Attention Aware feature on iPhone X, XS, XR, or XS Max if you don’t want the TrueDepth camera to make an adjustment in display or volume when you are looking away. This can be the solution to Face ID not working on iPhone.

  1. Launch Settings app, and click “General > Accessibility”.
  2. Tap on “Face ID & Attention.
  3. Turn off the switch next to “Attention Aware Features”.

Disable Attention Aware Feature

#3. Reset Face ID

If Face ID is not working on your iPhone, then you can reset Face ID and set it up again.

  1. Launch Settings app, and click “Face ID & Passcode”.
  2. Enter your passcode there.
  3. Tap “Reset Face ID”.
  4. Then, tap “Set up Face ID” to set it up again.

Reset All Settings

#4. Reset All Settings

If Face ID is still not working on your iPhone, then try resetting all settings, which might be helpful.

  1. Launch the iPhone XS Settings app, and click “General > Reset > Reset All Settings”.
  2. You will need to enter your passcode to proceed.


It will reset all the settings including the WiFi connection, but it won’t affect any of your iPhone data.

What Does Reset All Settings Do on iPhone >>

#5. Update iOS to the Latest Version

Updating iOS is one of the biggest troubleshooter for many issues. Apple keeps on updating the iOS to improve performance and fix many bugs. So, it's necessary to check if there is a new version available. Here are the steps:

  1. On your iPhone, open Settings app.
  2. Then navigate to General > Software Update
  3. If there is a new version, tap on Download and Install to process the update.


#6. Set up an alternate appearance

Although Face ID can learn to overcome items like sunglasses, recognizing you in some occasions, if you have an appearance that looks very different, it may cause the the "Face ID not Working" issue. So, to make sure Face ID works more seamlessly, it's necessary to add an alternate appearance. Follow these instructions to add an alternate appearance:

Settings > Face ID & Passcode > Set Up an Alternate Apperance


#7. Visual Tips to Make Face ID Better

CNET introduced a video about making Face ID better on YouTube. The Video teaches how to make Face ID better when Face ID is not working on iPhone X, XS, XR, or XS Max.

Bottom Line

The video above address why Face ID doesn’t work when you’re wearing sunglasses, woke up in the morning, feel awkward sometimes, or at other moments. You can enjoy the clip to learn more. However, don’t forget that iMyFone LockWiper is the ultimate tool for fixing Face ID issues and Errors. So, don’t forget to get your copy now!

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