“My automatic WhatsApp backup has been getting stuck at 99%. I’ve set up the backup to happen automatically every day and for the last 5 days; Google Drive has failed to complete the backup process. I have tried everything including restarting the device and switching Wi-Fi networks but nothing works. Does anyone know how I can fix this issue?”
We recently received this question from one of our users who was frustrated at a WhatsApp Google Drive backup that keeps failing. While this problem may not be very common, it can happen and when it does, most people worry that they may never be able to back up their data. In this article, we address this issue and provide you with workable solutions that may be helpful.
1. Suggestions from WhatsApp
WhatsApp seems to think that there could be a problem with the way that you have configured your Google Drive account. They suggest checking the following if you are unable to back up your WhatsApp chats to Google Drive;
- Check that you have a Google account added to your phone and that the Google account is activated.
- You must also verify that Google Play services is installed on your device and that it is up to date. Please note that Google Play services is only available on Android 2.3.4 or higher so if your device is running anything lower, you may need to update it first.
- Also, this may be a connectivity issue. So, if you are trying to back up over a cellular network, ensure that you have sufficient data to support both Google Play Services and WhatsApp. You can also try to back up on a different network.
2. Suggestions from Reddit Discussions
Reddit users may have better suggestions, including the following;
Option #1. Force Stop WhatsApp
Try force stopping WhatsApp. To do this on your Android device, tap on Settings > Apps > Open the Apps List > Select WhatsApp and then tap on “Force Stop”. Now open WhatsApp again and then attempt the backup.
Option #2. Switch to WhatsApp Beta
You can also choose to switch to the WhatsApp Beta option that will provide you with a much more updated version of WhatsApp that you can use to create the backup. But most Beta testing versions of any app can be unstable and may cause more problems.
Join the WhatsApp beta program: https://play.google.com/apps/testing/com.whatsapp/join
3. Suggestions from Android Central Discussions
Android Central Forum users have presented two suggestions to help you out of this problem;
Option #1. Basic Troubleshooting
They suggest going to Settings > Apps > Select WhatsApp > Force Stop > Storage > Clear Cache and then restart the phone before you try to backup WhatsApp again.
Option #2. Try a Different Google Drive Account
Users on Android Central also recommend trying to use a different Google account. If you don’t have one, create a new Google account and then add it to your device and change the backup settings in WhatsApp. Try backing up to this new account to see if the process works.
4. Suggestions from Us
If all the above suggestions fail to work, we suggest you consider a backup of your WhatsApp messages to computer. It is very likely that the problem could be with Google Drive and not your device and you don’t want to lose your WhatsApp chats only to have no backup to restore the device. But most people have a bad experience trying to move data between their Android device and PC. The process almost never works unless you can use a third-party tool that will allow you to easily create a backup of WhatsApp on your computer. iMyFone iTransor, a backup tool that we developed which can help you create a backup of all WhatsApp data very easily and restore the same data to your device later when you need it. It also has features that make it easy for you to transfer WhatsApp data between devices even if you want to transfer between Android to iPhone.
To use iTransor to create a WhatsApp backup on your PC, follow these simple steps;
Step 1: Download and install iMyfone iTransor on your computer and then launch the program. Choose “Backup WhatsApp Messages.” Connect the Android device to your computer using USB cables and wait for the program to detect the device.
Step 2: The backup process will begin as soon as the program detects the device. All you have to do is keep the device connected to the computer until the process is completed. The program will notify you when the backup is complete and you’ll be able to view the backup and its contents using the iMyfone iTransor.
A failing download can be troubling since most of the time you are not sure if it is the device is having problems or if the issue is more related to the app or Google Drive. It can also be frustrating when you don’t know how to fix it. The best thing to do in this case is to change your backup location. You can try using a different Google account, but that may not work if the problem is with Google. Your best bet is to try a WhatsApp backup to PC. With iTransor, the process is easier, more effective and more successful.