Some iPhone users have reported that their contacts have mysteriously disappeared after upgrading to iOS 12/13. One moment you can see your contact's names and numbers and then suddenly, the names are all gone and all you see is random numbers. This is a particularly inconvenient situation especially when you haven't a clue whom the number belongs to and don't want to call the wrong person.

If your contacts have mysteriously vanished after iOS 12/13 update, read on for a few solutions you can try to bring normalcy to your contacts app.

Part 1. Solutions to Bring Back Disappeared iPhone Contacts

We start our search by looking at the Apple discussions board to see if anyone else had this problem and have found the following 5 helpful tips for you.

1 Toggle Contacts in iCloud Off and Then On Again

Step 1: Launch the Settings app on your iPhone and then tap on iCloud. For users who use iOS 11 and later versions (including iOS 12/13), they can find iCloud by going to Settings > Your User Name > iCloud.

Step 2: Find "Contacts" and turn it "ON" if it is "OFF." When asked, tell iCloud to "Replace your Contacts." If it is already turned "On" toggle it "Off" and then "On" again.

Step 3: If asked, select "Delete from My iPhone". Don't worry, your contacts are still in iCloud and they will come right back to your iPhone.

 Turn iCloud Contacts Off

2 Go to Contacts Groups Settings

Step 1: Go to Contacts app. Click groups at the top of your contacts page. Choose "All on My iPhone" instead of "All iCloud".

Step 2: Check to see if the contacts have come back. If not, try our 3rd option.

  Go To Contacts Groups Settings

3 Reset the Network Connections

Step 1: Go to Settings > General > Reset > Reset Network Settings.

Step 2: Enter your passcode when requested.

Step 3: You should see a warning message that this action will delete all your network settings. Choose "Reset Network Settings" to continue.

Step 4: Check to see if your contacts disappeared from iPhone are back.

 Reset the Network Connections

4 Change Default Account in Settings Back to iCloud

Step 1: Go to Settings app on your iPhone.

Step 2: Tap on Mail, Contacts, Calendars. Click on Default Account under contacts.

Step 3: Select iCloud instead of On my iPhone as the default account.


This method doesn't work for iOS 11 – Apple canceled the function of default account in contacts' settings.

default account of contacts

5 Restore iPhone Contacts from iTunes Backup

Step 1: Open iTunes after connecting your iPhone to the computer.

Step 2: Double-click on the device icon to unfold the Summary page.

Step 3: Tap on Restore Backup, select the latest backup and then click on "Restore" to get your iPhone contacts back.

Note: Only if you have iTunes Backup for your iPhone, you can use the 5th method to get missing contacts back. If you are to restore all data instead of contacts only, the data on your iPhone will be overwritten.

Part 2. Get Back Contacts via iMyFone D-Back (Supports iOS 12/13)

If your contacts are still missing, you should consider using a 3rd-party tool to get them back. The best tool to try is iMyFone D-Back which can easily recover your lost data regardless of the circumstances leading up to the loss. It is efficient and easy to use, even if you have never used a data recovery tool. The following are some of the main reasons why you should choose to use iMyFone D-Back to get your contacts back.

iMyFone D Back

1,000,000+ Downloads

Key Features:

  • Recover lost iPhone contacts without backup or from iTunes/iCloud backups.
  • Support 22+ types of data from iOS device. You can recover deleted photos from iPhoneretrieve deleted messages on iPhone and so on.
  • Support recovery for almost all iOS devices, including recovering data from iPhone 11 Pro Max, iPhone 11 Pro, iPhone XS, iPad Air, iPad Mini, and iPod touch.
  • Four modes that can be used as per user's proficiency - Smart Recovery, Recover from iOS Device, Recover from iTunes Backup. Recover from iCloud Backup.
  • iMyFone D-Back is fully compatible with the latest iPhone models and iOS version including iOS 12/13.

Windows version Mac version

Steps to Recover iPhone Contacts without Backup

Step 1: Download the program to your computer and once installed, choose the recovery mode that best suits your situation. In this tutorial, we choose "Smart Recovery" since it is the easiest for beginner users. Click "Start".

my iphone contacts disappeared

Step 2: In the next window, the program asks you to select the reason for data loss. In this case choose "Deleted or lost data by accident" since iPhone contacts disappear for no reason.

select how you lost the data

Step 3: You should then connect the iPhone to the computer using USB cable and once the program recognizes the device, click "Next".

connect your device

Step 4: Select the files you want to recover. This covers a wide range of files including text messages, photos, most importantly contacts and so on. After that, click "Scan" and the program will start to scan your contacts disappeared after iOS 12/13 update or for other reasons.

select the files

Step 5: Once this scanning has been completed you can preview and choose the contacts you want to recover and then click "Recover" to restore contacts.

preview and choose the contacts

Having iMyFone D-Back iPhone Data Recovery turned out to be a worthy investment. "My contacts disappeared from my iPhone and how to find them back?" Well, you can rely on the data recovery program to find your disappeared contacts, no matter the device running iOS 13, iOS 12, iOS 11 or iOS 10. Try it today!

Windows version Mac version