5 Solutions for iPhone Contacts Disappeared (iOS 12/13 Supported)

Some iPhone users have reported that their contacts have mysteriously disappeared after upgrading to iOS 12/13. One moment you can see your contact's names and numbers and then suddenly, the names are all gone and all you see is random numbers. This is a particularly inconvenient situation especially when you haven't a clue whom the number belongs to and don't want to call the wrong person.

If your contacts have mysteriously vanished after iOS 12/13 update, read on for a few solutions you can try to bring normalcy to your contacts app.

Part 1. 4 Tips from Apple Discussions Board

We start our search by looking at the Apple discussions board to see if anyone else had this problem and have found the following 4 helpful tips for you.

1 Toggle Contacts in iCloud Off and Then On Again

Your contacts have not disappeared. They are just not showing up properly. Try toggling Contacts in iCloud on and then off again to fix it. Here's how to do that.

Step 1: Launch the Settings app on your iPhone and then tap on iCloud. For users who use iOS 11 and later versions (including iOS 12/13), they can find iCloud by going to Settings > Your User Name > iCloud.

Step 2: Find "Contacts" and turn it "ON" if it is "OFF." When asked, tell iCloud to "Replace your Contacts." If it is already turned "On" toggle it "Off" and then "On" again.

Step 3: If asked, select "Delete from My iPhone". Don't worry, your contacts are still in iCloud and they will come right back to your iPhone.

 Turn iCloud Contacts Off

2 Go to Contacts Groups Settings

Step 1: Go to Contacts app. Click groups at the top of your contacts page. Choose "All on My iPhone" instead of "All iCloud".

Step 2: Check to see if the contacts have come back. If not, try our 3rd option.

  Go To Contacts Groups Settings

3 Reset the Network Connections

You can also try resetting your Network settings and reentering your Wi-Fi password.

Step 1: Go to Settings > General > Reset > Reset Network Settings.

Step 2: Enter your passcode when requested.

Step 3: You should see a warning message that this action will delete all your network settings. Choose "Reset Network Settings" to continue.

Step 4: Check to see if your contacts disappeared from iPhone are back.

 Reset the Network Connections

4 Change Default Account in Settings Back to iCloud

Step 1: Go to Settings app on your iPhone.

Step 2: Tap on Mail, Contacts, Calendars. Click on Default Account under contacts.

Step 3: Select iCloud instead of On my iPhone as the default account.

Note: This method doesn't work for iOS 11 – Apple canceled the function of default account in contacts' settings.

If your contacts are still missing, you should consider using a 3rd-party tool to get them back. The best tool to try is iMyFone D-Back which can easily recover your lost data regardless of the circumstances leading up to the loss. It is efficient and easy to use, even if you have never used a data recovery tool.

default account of contacts

Part 2. Get Back Contacts via iMyFone D-Back (Supports iOS 12/13)

To recover iPhone contacts using iMyFone D-Back iPhone contact recovery, The following are some of the main reasons why you should choose to use iMyFone D-Back to get your contacts back.

1,000,000+ Downloads

Key Features:

  • Recover lost iPhone contacts without backup or from iTunes/iCloud backups.
  • Support 22+ types of data from iOS device. You can recover deleted photos from iPhoneretrieve deleted messages on iPhone and so on.
  • Support recovery for almost all iOS devices, including recovering data from iPhone 8, iPhone X, iPad, and iPod touch.
  • Four modes that can be used as per user's proficiency - Smart Recovery, Recover from iOS Device, Recover from iTunes Backup. Recover from iCloud Backup.
  • iMyFone D-Back is fully compatible with the latest iPhone models and iOS version including iOS 12/13.

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Steps to Recover iPhone Contacts without Backup

1  Download the program to your computer and once installed, choose the recovery mode that best suits your situation. In this tutorial, we choose "Smart Recovery" since it is the easiest for beginner users. Click "Start".

my iphone contacts disappeared

2  In the next window, the program asks you to select the reason for data loss. In this case choose "Deleted or lost data by accident" since iPhone contacts disappear for no reason.

select how you lost the data

3 You should then connect the iPhone to the computer using USB cable and once the program recognizes the device, click "Next".

connect your device

4  Select the files you want to recover. This covers a wide range of files including text messages, photos, most importantly contacts and so on. After that, click "Scan" and the program will start to scan your contacts disappeared after iOS 12/13 update or for other reasons.

select the files

5  Once this scanning has been completed you can preview and choose the contacts you want to recover and then click "Recover" to restore contacts.

preview and choose the contacts

Having iMyFone D-Back iPhone Data Recovery turned out to be a worthy investment. "My contacts disappeared from my iPhone and how to find them back?" Well, you can rely on the data recovery program to find your disappeared contacts, no matter the device running iOS 13, iOS 12, iOS 11 or iOS 10. Try it today!

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If you have iTunes or iCloud backup, you can just use the tool iTransor (iOS 12/13 supported) to restore only contacts from the backup to your iPhone and merge with the current contacts on your iPhone if there are. The other data on your iPhone won't be affected.
  • Mychala Aryal

    Thank you! This post fixed the issue. I have my contacts back. My memory was getting low. Is it possible that may have triggered the loss?

    • Hello Mychala, There are many causes of iPhone contacts disappearing. Have you just updated your iOS system? Some Apple users found there contact are disappeared after they updated iOS system.

  • Susan

    I just recovered a few important contacts. But I can’t seem to remember what one contact was saved as. (older contact from long ago). Any suggestions?

    • Hello Susan, thanks for your question. We will export the recoverable contacts as a CSV file. You can check the CSV file for more details.

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