Having the download error 8268 on iTunes or 鈥淭ap to retry鈥 error on iPhone/iPad when you try to download purchased music or videos? You are not alone. According to Apple Communities support, many users are eager to find solution for this issue. Let鈥檚 get started for the causes and also effective solutions.

Why Does iTunes Download Error Happen?

There are different possibilities as to why iTunes download error show up:

  • iTunes lost its connection to the Internet
  • iTunes quit before the download finished
  • Your iOS device or computer restarted during a download
  • Your Internet connection was too slow
  • Another application blocked the download, such as third-party security software or a firewall
  • We introduces solutions to fix iTunes download error 8268 on Windows or Mac and also tips to solve 鈥淒ownload error, tap to retry鈥 issue on iOS device in the following parts

Fix the Download Error 8268 on iTunes Windows/Mac

Download Error

Solution 1: Easily Fix Download Error with Repair Tool

iTunes reports an unknown error? iMyFone TunesFix has you covered. With this iTunes repair tool, you can easily get rid of all the iTunes errors and issues without data loss. All you need is one click to let it start.

iMyfone TunesFix

1,000,000+ Downloads

Main Features:

  • Support to repair 100+ iTunes issues: download/install/connect/restore/backup/slow and other problems
  • Only one click to fix issues without data loss
  • Uninstall iTunes and components from a previous installation, leaving no harmful traces
  • Two cleaning features to free up iTunes and boost its performance
  • Fully compatible with iTunes and later versions, including the latest one

Windows version    

Steps to Fix iTunes Errors with TunesFix

Step 1: Download, install and launch iTunes. It will automatically detect your iTunes. Then you will be directed to its home interface.
Note: If it shows you 鈥渋Tunes is damaged鈥, just click the Back icon to the home interface. Don鈥檛 worry, the components issues will be solved in the next part together.

iMyFone TunesFix screenshot

Step 2: Choose 鈥淔ix Other iTunes Problems鈥 among the 7 functions.

iMyFone TunesFix screenshot

Step 3: Click 鈥淩epair鈥 and it will start to fix your iTunes.

iMyFone TunesFix screenshot

Once done, you can try to download the purchased items on your iTunes again.

Solution 2: Hit iTunes Pause Button to Re-download Items

When iTunes is trying to download all your purchased items again, hit the 鈥Pause All鈥 button at the bottom right corner. When it was paused, hit the same button again to re-download.

Pause All

Solution 3: Choose Available Downloads

Step 1: Connect your iPhone to computer with USB cable.
Step 2: Launch iTunes. Go to 鈥淎ccount > Check for Available Downloads鈥.
Step 3: Then download the songs or videos you want.

Check for Available Downloads


If you still cannot get your iTunes to work normally, you鈥檇 best download the purchased items on your iPhone or iPad, then just simply transfer them to your iTunes.

Solve the 鈥淒ownload Error. Tap to Retry鈥 on iPhone/iPad

If you have the 鈥淒ownload error tap to retry鈥 on your iPhone or iPad, make sure your device is connected to good internet and try these 2 solutions.

Download purchase

Solution 1: Clear Stuck Downloading

Step 1: On your iPhone, iPad or iPod touch, go the the Downloads page.
Step 2: Find the arrow down icon. Slide it to the left and you will see the Delete button.
Step 3: Click Delete and it will clear all stuck or in-process downloads.
Then just try to download the items again.

Solution 2: Click Cloud Icon to Resume Download

Step 1: On your iPhone or iPad, open 鈥渋Tunes Store鈥 app.
Step 2: Choose 鈥淧urchased鈥.
Step 3: Find the 鈥淢ovie鈥 or 鈥淭V series鈥 you want to download.
Step 4: Click the cloud icon. Your download will resume.

Download purchase


If the above tips fail to help you fix it, you can try to download the purchases on your computer iTunes, then transfer iTunes library to your iPhone without any data loss.