Moving to an iPhone hasn鈥檛 always been easy. Some users worry that their Android data will be incompatible and while this might sometimes be the case, it鈥檚 unlikely. Fortunately, with the Move to iOS app, it鈥檚 easier to transfer your data to an iPhone. However, you might still encounter an issue from time to time. Some common situations include Move to iOS transfer interrupted, being stuck on preparing or stuck on transferring, "could not communicate with device", "Move to iOS taking forever"聽or something like these.

Part 1: General Methods When Move to iOS Not Working

Here are a few basic methods you can聽try if Move to iOS not working.

Method 1: Check The Network Connection on Both Devices

The first thing you should do is to make sure that both devices are connected to the same network. You can find the network settings for both iOS and Android within the 鈥淪ettings鈥 app. If they are connected to the same network and you can access the internet fine, the network isn鈥檛 the issue.


Method 2: Restart Both iOS &聽Android Devices

Simply turning a device off can聽commonly fix this聽type of problems. Go ahead and turn both devices off聽->聽wait a few minutes聽and turn them back on聽-> then聽try again.


Method 3: Switch between Wi-Fi and Mobile Networks

Some may wonder does Move to iOS need Wi-Fi. If you鈥檙e moving from an Android device to an iOS device, disable the Android鈥檚 Wi-Fi connection and try using mobile networks instead. After a few minutes, if you don鈥檛 yield the results you need, try Wi-Fi again.


Method 4: Put Android into Airplane Mode

Another quick solution is to enable Airplane Mode for a few moments on your Android device. This completely shuts down the device鈥檚 network connections and can be helpful to fix Move to iOS not working.


Method 5: Download &聽Install Latest Firmware

Most importantly, ensure that both devices have the most recent firmware installed. Every iOS and Android聽update includes bug fixes and if the problem you鈥檙e experiencing is already known, it may well be fixed.


Part 2: Alternative Way for聽Move to iOS App Not Working

An alternative solution is to avoid the Move to iOS app altogether and take the manual approach. Below聽is the alternative聽fix which we can find for you.

Step 1: Move Files from Android to Computer via USB

Choose one聽according to聽the type of computer you鈥檙e using.

For Windows computers:

  1. Connect your Android device using a USB cable and unlock it.
  2. On the device, tap on the notification 鈥淯SB for...鈥澛爓hich appears and choose 鈥淭ransfer files鈥.
  3. Back on your computer, a file explorer will appear. Drag the Android files to a folder on your computer that you can access later.
  4. When you鈥檙e finished transferring, disconnect your device.

transfer-files-from android-to-windows

For Mac computers:

  1. Connect your Android device with a lightning cable and unlock it.
  2. Download and install the 鈥Android File Transfer鈥 program.
  3. When a notification 鈥淯SB for...鈥澛燼ppears on your device, tap on it. Then select聽鈥淭ransfer files鈥.
  4. Back on your computer, use the Android File Transfer windows to drag files off of your device.


Windows and Mac computers are very easy to use聽and help you聽when Move to iOS app not working.聽So after getting your data off your Android,聽you can now drag the data onto iTunes and sync it with your iPhone.

Step 2: Transfer The Moved Files from Computer to Your iPhone via iTunes

  1. Use a lightning cable to connect your iPhone to a computer.
  2. Open iTunes and click on the device icon, then on 鈥淔ile Sharing鈥 from the sidebar.
  3. Choose an app that you want to transfer data to from the list shown.
  4. Click 鈥淎dd鈥 and locate the files that you want to transfer to your iPhone.


Repeat this process until you鈥檝e transferred all of the data that you want to have on your iPhone.

Tip: iPhone to iPhone Transfer Tool -聽iMyFone iTransor

Finally, we鈥檒l be showing you iMyFone iTransor. Currently, iMyFone doesn鈥檛 support moving files from Android to the iPhone, although it will be added in the future. But if you鈥檙e going to transfer from iPhone to iPhone, this is the perfect tool.聽Also, the direct transferring data from iPhone to iPhone is not supported now, but it is coming soon.

  • Selectively back up data from your iPhone for free.
  • Extract data from your iTunes or iCloud backup.
  • Restore data from your iTunes, iMyFone, and iCloud storage without overwriting the previous backup.
  • Try for free before purchasing!
  • Compatible with iOS 13/12, iPhone 11/XR/XS/XS Max/X/8.

Windows version聽聽聽聽Mac version

It is the perfect iTunes alternative tool. If you鈥檙e moving your data from iPhone to聽iPhone, this is the way to go about doing it.


To Conclude

There are a few different solutions to fix Move to iOS app not working and we鈥檝e detailed the most effective ones above. We suggest聽you聽try each of these methods out and. If the聽general fixes don鈥檛 work, try the alternative way.