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[Updated] How to Fix 0xc10100aa Error on Windows


4 mins read

Experiencing errors during media playback can be frustrating, and one such error is the 0xc10100aa error. This error commonly occurs in Windows systems when playing videos or using media apps. Fortunately, there are some effective methods to fix this error and get back to enjoying your favorite media files seamlessly. In this article, we will explore 6 top solutions and preventive measures to fix the 0xc10100aa error and ensure a smooth media playback experience.

fix 0xc10100aa error

In this article:


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Part 1. What is the Error 0xc10100aa?

Error 0xc10100aa is a common error code encountered in Windows when trying to play or access multimedia files, such as videos or audio files. It is typically associated with Windows Media Player or other media playback applications. The error message usually indicates that the media file is in a format that is not supported by the player or that the codec required to decode the file is missing or incompatible.

Part 2. Reasons of 0xc10100aa Error in Movies and TV App

The error code 0xc10100aa in the Movies & TV app on Windows typically occurs due to various reasons. Some common causes of this error include:

  • Unsupported file format: The Movies & TV app may not support the specific file format of the video you are trying to play. It is designed to work best with popular file formats like MP4, AVI, and MKV. If you are trying to play a file in an unsupported format, you may encounter the error.
  • Missing or incompatible codecs:Codecs are software components that encode and decode audio and video data. If the required codec for a particular video file is missing or incompatible with the Movies & TV app, it can result in the 0xc10100aa error.
  • Corrupted or damaged video file: If the video file itself is corrupted or damaged, the Movies & TV app may fail to play it and display the error code.
  • Outdated app version: Using an outdated version of the Movies & TV app can sometimes lead to compatibility issues and trigger the error.
  • System or app-related issues: Other factors such as system settings, conflicts with other software, or app-related bugs can also contribute to the 0xc10100aa error.

Part 3. 6 Proven Solutions to Repair 0xc10100aa Error on Windows

1 Update Your Windows

To resolve the 0xc10100aa error, it is crucial to keep your Windows system up to date. Outdated system components may be missing the necessary features for playing videos. Follow these steps to check for updates and ensure smooth playback:

Step 1. Right-click the Windows Start button and open Settings. Then navigate to Update & Security > Windows Update.

Step 2. If there are pending updates, click on "Download and install." If not, select the "Check for updates" option to search for available updates for your system.

Check for updates

Step 3. Once the updates are found, proceed with their installation. Afterward, restart your computer to apply the changes effectively.

2 Install Drivers

To address the 0xc10100aa error, it is important to verify the presence of all necessary system drivers and install any missing ones. Follow these steps to check and install drivers for a resolution:

Step 1. Right-click on the Windows button and choose "Device Manager."

Step 2. In the Device Manager window, locate and expand the "Display Drivers" category.

Display Drivers

Step 3. Right-click on the specific device listed under Display Drivers and select "Uninstall."

Step 4. Ensure that the option to delete the driver package from the computer is checked to completely remove the installed driver package.

Step 5. Proceed to the "Action" menu. Select "Scan for Hardware Changes" to initiate the reinstallation of the previously uninstalled driver.

Scan for Hardware Changes

Step 6. Finally, close all windows and restart your system to allow the changes to take effect.

3 Use a Advanced Repair Tool

If you're still having the error code 0xc10100aa in your video, you can use the powerful iMyFone UltraRepair to repair easily your different video errors, including 0xc10100aa, 0xc00d36e5, 0xc10100bf, 0xc00d5212, and more. Also, various video issues, like black screen, video lagging and more, can be also fix by UltraRepair. And the tool can fix almost all video formats, like MP4, MOV, MKV, AVI,etc.

How to Repair Error Code 0xc10100aa with UltraRepair

how to repair corrupted video files

Step 1. Install and launch iMyFone UltraRepair on your computer. Then select "Repair > Video Repair".

choose video repair

Step 2. Step 2: Then upload the corrupt videos to repair and click “Repair”, UltraRepair will start to fix your video immediately.

import corrupt video

Step 3. Wait a minute, your video with error code will be fix successfully. You can also preview your repaired video.

video fixed

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4 Repair the Movie & TV App

If you are still encountering the 0xc10100aa error, you can attempt to resolve the issue by fixing the Movie & TV app. Follow these steps to address the "movies and TV can't play" problem:

Step 1. Press the Windows key + R on your keyboard to open the Run box. Type "Temp" in the box and press Enter.

Step 2. In the pop-up window, select all the files and right-click to choose Delete.

If the issue persists, you can proceed with repairing and reinstalling the Movie & TV app to fix the 0xc10100aa error.

Step 3. Search for "Movie & TV" in the search bar and click on "App settings."

Step 4. In the Settings window, click on the "Repair" or "Reset" options under the Reset section. If these options do not resolve the issue, click "Uninstall."

click on the Repair or Reset options

Step 5. After uninstalling the app, visit the Microsoft Store to reinstall the Movie & TV app.

5 Download and Update Codecs

Codecs play a crucial role in compressing or decompressing media files like songs and videos. Outdated codecs can often be the cause of a 0xc10100aa error. To resolve this issue, you can update or download the latest codecs by following these steps:

Step 1. Visit the link to download the k-lite codec pack from the provided source.

Step 2. Scroll down to the "Downloaded" section and click on "Server 1" to initiate the download process of the k-lite codec pack

Download and Update Codecs

Step 3. Once the download is complete, double-click on the downloaded file to run the codec pack installer.

Step 4. Click on the "Next" button and select your media player from the list to install its corresponding codecs.

movies and tv app

Step 5. Follow the on-screen instructions in the subsequent windows and click "Next" to proceed with the installation.

Step 6. Once the installation is finished, check if the error still persists.

By updating or downloading the necessary codecs using the k-lite codec pack, you can address the 0xc10100aa error and ensure smooth playback of your media files.

6 Scan for Malware

Errors like 0xc10100aa often occur when malware or malicious data infect Windows files, which can be introduced through third-party software. To resolve this issue, you need to scan your computer using Windows Defender or your trusted antivirus software.

Follow these steps to scan for malware:

Step 1. Press the Windows + I keys together to open the Settings menu.

Step 2. Navigate to "Update & Security" and click on "Windows Security" in the left sidebar.

Step 3. Click on "Open Windows Security" to access further settings.

Step 4. Select "Virus & threat protection" to view additional security options.

virus threat protection

Step 5. Click on the "Quick scan" button to initiate a scan for malware. Allow the scan to complete.

quick scan

Step 6. Once the scan is finished, check if the error still persists.

By performing a thorough malware scan using Windows Defender or your preferred antivirus software, you can effectively eliminate any malware-related issues causing the 0xc10100aa error and ensure a secure and error-free Windows experience.

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Part 4. How to Prevent 0xc10100aa Error

  • Unsupported file format: The Movies & TV app may not support the specific file format of the video you are trying to play. It is designed to work best with popular file formats like MP4, AVI, and MKV. If you are trying to play a file in an unsupported format, you may encounter the error.
  • Keep Your System Updated: Regularly update your Windows operating system and media players to ensure you have the latest bug fixes, security patches, and codec updates. This can help prevent compatibility issues that may lead to the 0xc10100aa error.
  • Use Reliable Software: Install trusted and reputable media players that are known for their compatibility and stability. Avoid using unreliable or unofficial software that may contain bugs or lack proper codec support.
  • Scan for Malware: Use a reliable antivirus software and perform regular scans to detect and remove any malware that could potentially corrupt media files and cause playback errors, including the 0xc10100aa error.
  • Avoid Untrusted Downloads: Be cautious when downloading media files from unfamiliar or untrusted sources. These files may be corrupted or contain malware, which can lead to playback errors. Stick to reputable sources to ensure file integrity.


With the solutions and preventive measures discussed in this article, you can effectively fix 0xc10100aa error and prevent it from recurring in the future, especially iMyFone UltraRepair will help you overcome the error and enjoy uninterrupted media playback. By following these guidelines, you can enhance the performance of your media player and ensure a seamless audiovisual experience on your Windows device.

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