Solved: My iPhone is Disabled and Won’t Connect to iTunes

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“My iPhone is disabled and won’t connect to iTunes, what else can I do to unlock my iPhone?”
When you have an Apple iPhone, iTunes plays a large role in many tasks. You can use iTunes to organize and transfer music and media files, download songs, play movies, backup your phone, and so on and so forth. So when your phone won’t connect to iTunes, it can be extremely frustrating. Today we will discuss the issue of disabled iPhones that won’t connect to iTunes, and teach you how to fix them.

Why Won’t My iPhone Connect to iTunes?

If you have got the dreaded “iPhone is disabled” message, it’s probably because you have been locked out of your phone. This happens when an incorrect password is entered too many times. Then you may want to connect your iPhone to iTunes, but still cannot connect to it. It may be caused by the reason that it is the first time you connect your iPhone to iTunes. If you met the problem of “My iPhone is disabled and won’t connect to iTunes, what else I can do to unlock my iPhone?” too, don’t worry. When this happens, there are two ways that you can fix it: a) with iMyFone LockWiper, or b) with iTunes. Let’s take a look at how.

Option #1: My iPhone is Disabled and Won’t Connect to iTunes - Use Unlock Tool

If your iPhone is disabled and won’t connect to iTunes,you can still unlock your iPhone easily without iTunes. When you have been locked out of your phone, iMyFone LockWiper can provide you with an easy fix. With iMyFone LockWiper you can remove your iPhone screen lock without your password. You can even unlock Touch ID & Face ID - and it is super simple!

Features of iMyFone LockWiper

lockwiper unlock iphone passcode

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  • It can help you unlock your disabled iPhone without passcode easily.
  • It supports to unlock any lock screen passcode like 4-digit, 6-digit passcode, Touch ID and Face ID.
  • It is capable of accessing in any form of disabled, locked or even a broken iPhone screen.
  • It will automatically update iOS version to the latest one after lock removal.

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Here are the steps for unlock disabled iPhone:

Step 1: Download iMyFone LockWiper and open software on your computer and click on “Start”.

remove iphone screen lock

Step 2: Connect your iOS device to your computer.

connect idevice to pc

Step 3: Boot your iPhone into DFU mode or Recovery mode.

dfu mode

Step 4: Click “Download” to download any necessary firmware.

download firmware package

Step 5: Click “Start to Verify”.

verify firmware package

Step 6: Once verified, click “Start Unlock”. This will unlock your iPhone.

verification success

Step 7: After the whole process, your disabled iPhone will be unlocked successfully.

removing screen lock

Note: please keep your iPhone plugged to your computer during the process. Also please know that after it successfully unlocks your phone, it will erase all the data on your phone too.

Option #2: My iPhone is Disabled and Won’t Connect to iTunes - Use iCloud

If you have forgotten your password to your phone and have been locked out of iTunes, another option is to use iCloud. Unfortunately, if you haven’t backed up your iPhone previously, you will lose all of your data using this method. In addition, you will need to have the “Find My iPhone” app set up on your iPhone before you can use iCloud to restart your phone. With that being said, if you are okay losing your data and have Find My iPhone setup, you can restore your phone using iCloud. Here’s how:

Step 1: On your computer, log onto your iCloud account.

sign in icloud

Step 2: Click on “Find iPhone”. At the top of the browser window, click “All Devices”.

unlock disabled iPhone passcode

Step 3: Select your iPhone from the listed devices. Click “Erase iPhone”.

unlock disabled iPhone passcode

Step 4: Follow the steps of the Setup Assistant to restore your most recent iPhone backup.

Note: This will erase your passcode, as well as all of the data on your phone. You can restore anything that has been backed up to iCloud. If it has not been backed up, your data will be lost.


“My iPhone is disabled and won’t connect to iTunes” - if this is a problem you are having, you’ve probably been locked out due to too many invalid login attempts. To fix this, you can use iCloud or iMyFone LockWiper. iCloud is a good option if you have recently backed up your data, but if you have not, iMyFone LockWiper may be your better option.

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