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How to Fix Apple Music Not Working in iOS 11.3 on iPhone/iPad?

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Francisco Spearman

September 30, 2017 (Updated: July 1, 2020)• Filed to: iOS 11 Issues

3 min read

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Apple always has something to offer to its users. The recent is the new Apple music platform. With the availability of this platform, it has become easy for people to collect and manage their favorite music on the go. Although the platform provided a great relief to music lovers, it also opened up a few problems that are making it difficult for many iPhone users in iOS 11.3. Keeping these issues in mind, today, we will be providing you with reasons, fixes, and solutions for the same.

Part 1. Apple Music Problems We May Have

Common problems included starting of the radio station.

apple music error

Furthermore, the platform returned 4001 error, which prevented the viewer from seeing any further information. Additionally, users are also complaining about transferring certain playlists, inability to unfollow artists, problems with editing the account, issues related to cellular data, and a lot more.
After updating to the latest version, many of the iPhone and iPad users have reported problems with Apple music platform. The recently reported problems include synchronization issues, improper functioning of the shuffle, “This media is not supported” error, randomly skips songs, unable to purchase, and at times becomes unresponsive.

Part 2. Universal Methods to Fix Apple Music Not Working

1. Relaunch the Music App

You can restart the music app after performing a forced restart. The forced restart changes from one model to another. The following points will be helpful based on the model that you are using:

    1. If you are using iPhone 6s then press power and home button at the same time until you notice the Apple logo on the screen

turn off iphone

    1. If you are in possession of iPhone 7 and 7 Plus, then press volume down button and the side button until the logo appears

turn off iphone 7

    1. If you are using iPhone 8, 8 Plus, and X, then press and release the volume up button quickly and then press and release the volume down button quickly. Now, hold the side button until the logo appears

turn off iphone 8

After restarting, you can relaunch the music app and check whether it is functioning appropriately.

2. Reset Network Settings

If you are unable to purchase content and see an error message that the application failed to create a secure network connection, then it is time to reset the network settings.

First, you will have to check whether the date and time zone are correct according to your location. If not, you will have to make corrections by navigating to the Control Panel, and clicking the “Date, Time, Language, and Regional Options” feature. You can then once again try connecting to the iTunes Store.

reset network setting

3. Reset Your iPhone to the New One

As a last resort, create a backup using iTunes. After completing the backup, head to the Settings application, tap General and choose Reset. Click Erase All Content and Settings option. The device will begin to reset, and you can set it as a new one once the process is complete. You can then open the music application once again.

reset iphone

4. Update iTunes to the latest version

If you are using Windows PC, open iTunes, choose Help and click Check for Updates. For Mac users, click iTunes and press Check for Updates. In both the cases, follow the on-screen instructions to complete the installation.

Part 3. Professional Way to Fix Apple Music Problems

If the method above doesn’t work smoothly, you’d better get rid off it and turn to iMyFone iOS System Recovery, which is designed to fix these and many other iOS device issues.

Why Choose iMyFone iOS System Recovery

700,000+ Downloads

Key Features:

  • Fix any issues like iPhone stuck on the Apple Logo, stuck on the black or white screen and other.
  • Fix iPhone stuck in recovery mode easily and quickly.
  • Completely wipe and reinstall the iOS to fix serious iOS issues.
  • It is fully compatible with iPhone X, iPhone 8 running iOS 11.3/iOS 11/10/9/8, etc.

Try It FreeTry It Free

Step 1: After downloading this program, please launch it on your computer. Select the Standard Mode from the three options and connect your iPhone to pc with an USB cable.

select standard mode

Step 2: click “Start” and the program will begin a count down, now Press and hold the Sleep/Wake button and the Home Button for 8-10 seconds to put your iPhone in DFU mode.

put iPhone in DFU mode

Step 3: The program will automatically detect your iPhone and download the firmware package. Click “Download” to install the firmware.

download firmware package

Step 4: Once the downloading process has finished, click “Start to Fix” and the program will begin to fix your iPhone automatically.

fix iphone now

Try It FreeTry It Free

Part 4. Specific Apple Music Problems and Solutions

1. Cannot Find a Way to Rate Music

To rate music, you will now have to tap on the album artwork and then rate the music. Apple brought this refreshing change to create an interactive session.

2. “Media format not supported” error

If you receive this message consistently, then go to the Settings application and turn on the Airplane mode. Wait for a few seconds, switch off, and restart. If you are facing such a problem when you are connecting to your Wi-Fi network, turn off the router and close the music application. Head to the settings app, tap General, choose Reset, and click Reset Network Settings option. Restart your Wi-Fi and iPhone/iPad. Launch the music application and check for its functionality.

reset network setting

3. Cannot Find Apple Music When You Sign out

As Apple music is a subscription service, you will never lose your data when you sign out from your Apple ID. It only turns off the iCloud Music Library. You can enable it by heading to the Settings app and selecting music feature. Under the library option, activate iCloud Music Library. Head back to the music library and check whether you can now see all the songs that you purchased during your subscription period. Ensure that you are entering the same Apple ID that you created for Apple music and signed into iTunes.


As you have learned about different methods through which you can fix Apple music not working on iPhone/iPad running on iOS 11.3, it is time for you to give it a try and see if anyone of the method solves the issue.

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