“I was recently trying to switch my iPhone 5s to an iPhone 6 when I encountered a message in iTunes saying “iTunes could not restore the iPhone because password was incorrect.” But I don’t have an encrypted backup and therefore shouldn’t need a password. Is anyone else encountering the same problem. Please help!”
Have you met just the same problem - You never set a password on your iTunes backup but it is asking for one? While this particular problem may not be common, there are still some troubleshooting measures that you can try to solve it. This article will provide you with some of the most effective solution.
1 Keep Trying to Restore the Device until You Remember the Password
While it may not be the most ideal solution to this problem, it is just likely that you have forgotten the password that is required. In this case, you can simply try to restore the device from a backup, entering different passwords until you find the right one. Try the following.
- Leave the password field blank
- Try your Apple ID password
- Tyr your computer account password if you have one
- Any email passwords that you have
- Your Wi-Fi password
- Different website passwords that you may use
- If you have a hard-disk encryption password, try it.
2 Use iCloud to Backup and Restore
If iTunes will still not cooperate, you can restore your device via iCloud. If you have an iCloud backup, here’s how to do it.
Step 1: Turn on the device and you should see the Hello screen. If you had already set up the device, you may need to erase all its contents to get to the setup screen.
Step 2: Follow the prompts until you get to the “Apps & Data” screen. Here, choose “Restore from iCloud Backup.”
Step 3: Sign in with your Apple ID and choose the most relevant backup. Keep the device connected to a Wi-Fi network while it restores.
3 Reset the iPhone to Factory Settings and Restore It Again
If all else fails, you may want to restore the device to its factory settings. This may have the effect of erasing any bugs that may be causing the issue. Here’s how to do it.
Step 1: You may need to backup your device using iTunes before you erase all data on your iPhone.
Step 2: Launch the Settings app on your device. Tap on General > Reset and then select “Erase all Contents and Settings.” If required, enter your passcode to complete the process.
Step 3: You should see a warning on the device’s screen seeking confirmation that this is what you want to do. Tap “Erase” to confirm.
Step 4: Now connect your iPhone to the computer and launch the iTunes. try restoring the device from a latest iTunes backup to see if you’re still having the same problem.