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How to Fix WhatsApp White Screen on iPhone/iPad

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Brandon Eldred

July 7, 2018 (Updated: September 20, 2019)• Filed to: iPhone Tips

4 min read

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For many iOS users, the iPhone WhatsApp white screen is a common problem. You wake up in the morning, launch your WhatsApp expecting to see who has contacted you while you are sleeping but you end up seeing nothing. WhatsApp has grown to become one of the most used instant messaging apps. By simply being stuck in the iPhone WhatsApp white screen, you can miss on a lot of important messages. To make sure that you don’t miss on your important WhatsApp messages, we will show you how to fix iPhone WhatsApp white screen.

Part 1: How to Fix WhatsApp White Screen on iPhone/iPad

1Restart WhatsApp on iPhone

To restart your WhatsApp, you will have to restart the whole device. To do this, follow the steps below:

iPhone X

Step 1: Press and then keep holding the side button and either volume down or up buttons.

Step 2: Drag the slider that appears to turn off the iPhone. Press the side button again until an Apple Logo appears.

restart iphone x

iPhone 8 and Below/iPad

Step 1: Press and keep holding the side or top button until you see a slider.

Step 2: Drag this slider to turn the device off. Again, press and hold the side or top button until the Apple Logo Appears.

restart iphone

After restarting your device, try launching WhatsApp again.

2Change WhatsApp Settings

Step 1: Open Settings and then click WhatsApp. Turn everything off except Mobile Data and Notifications. Try launching WhatsApp again. The iPhone WhatsApp white screen should be gone.

Step 2: Open Settings again, tap WhatsApp and turn everything back on.

3Update WhatsApp on iPhone

Step 1: Launch App Store and click Updates at the bottom.

Step 2: If a WhatsApp Update is available, you should see WhatsApp on the list. Click Update next to the WhatsApp app.


4Uninstall & Reinstall WhatsApp on iPhone

Step 1: On your Home Screen, touch and then Keep holding the WhatsApp icon. The icons should start wiggling.

Step 2: Click X at the WhatsApp icon corner and then click Delete to uninstall the app.

Step 3: Press the Home button to stop the wiggling. Open your App store, redownload and reinstall WhatsApp.


5Fix WhatsApp White Screen on iPhone/iPad via Third-Party Tool

The best third-party tool you can use to fix the iPhone WhatsApp white screen is iMyFone Fixppo iOS System Recovery. This tool will not only help you fix the iPhone WhatsApp white screen. It will also help you fix other issues such as iPhone stuck on Apple logo, iPhone frozen, iPhone boot loop and more. To fix iPhone WhatsApp white screen using iMyFone Fixppo iOS System recovery, follow the steps below:

Windows version    Mac version

Step 1: Launch the tool on your computer and connect your iOS device. Select Standard mode.

interface of iMyFone iOS system recovery

Step 2: Put the device in either Recovery or DFU Mode.

For DFU mode, tap Start to initiate a countdown. Press and hold the Home Button together with the Wake/Sleep button for 8-10 seconds. Release Wake/Sleep button but hold the Home button for 5 extra seconds.

 enter DFU mode under Standard mode

For Recovery mode, press and hold the Home button and Wake/Sleep button until the Connect to iTunes icon appears.

 enter Recovery mode under Standard mode

Step 3: The program will download the latest iOS version for your iPhone. Tap Download to install the firmware. After the download, tap Start to Fix. Wait until the process is finished and try launching your WhatsApp again.

download firmware

Windows version    Mac version

6Contact the Developer of WhatsApp

If none of the methods we have outlined above work to fix the iPhone WhatsApp white screen, you need to contact a WhatsApp developer for help. To do this, visit WhatsApp official website and find WhatsApp Messenger Support.

Part 2: What If WhatsApp is Stuck in White Screen on iPhone?

While fixing the iPhone WhatsApp white screen, there is a possibility of losing your WhatsApp data. This is why it is extremely important to back up your data before you begin the fixing process.

Check Whether You Have an iTunes Backup

To check whether your iPhone is backed up on iTunes, follow the steps below:

On Mac

Step 1: Tap the search icon on the menu bar and type ~/Library/Application Support/MobileSync/Backup/.

Step 2: Press Return.



Step 1: Locate the Search bar and enter %appdata%.

Step 2: Press Enter and then double-click the following folders: Apple Computer > MobileSync > Backup.


If there are no recent backups on iTunes, please back up your device first.

Check Whether You Have an iCloud Backup

To see whether you have backed up your device on iCloud recently, follow the steps below:

iOS 11: Open Settings > click [your name] > tap iCloud > click Manage storage > Tap Backup.

iOS 10.3: Open Settings > tap [your name] > click iCloud. Click the iCloud usage graph and then click Manage Storage.

iOS 10.2 and Below: Open Settings > Click iCloud > tap Storage > Click Manage storage.


If no recent backups are available on iCloud, back up your device immediately.

Tip: View Your iTunes/iCloud Backup to Confirm Whether What You Need is Included

iTunes will not allow you to view the data in the backup. However, you can view this data using a third-party tool called iMyFone iTransor which has been renamed from D-Port Pro. On top of letting you view your backups on iTunes and iCloud, this tool has the following features:

  • You can back up and restore WhatsApp, WeChat, or Messages separately.
  • You get to back up all your iOS devices without damaging previous backups by overwriting them.
  • You can restore all your backups selectively.
  • You can extract over 18 data types from your backup files or iOS devices.

Windows version    Mac version

To view your backups on iTunes using iMyFone iTransor, follow the steps below:

Step 1: After installing and launching iMyFone iTransor on either PC or Mac, click Extract Data from Backup and then choose the iTunes backup whose data you would like to view. Tap Continue. For encrypted backups, a password will be required.

extract data from iTunes backup

Step 2: Select files to view and then click Next to initiate scanning.

select data in iTunes backup

Step 3: After scanning, select the files you need and then click Extract to save them to a computer where you can view it.


Windows version    Mac version

To view iCloud backup data, follow the steps below:

Step 1: Click Extract Data from Backup and then tap Download iCloud Backup. Log into your iCloud account.

log in iCloud account

Step 2: Select the backup that contains the data you wish to view and then click Next to download the backup files.

select one iCloud backup

Step 3: Specify the data types you would like iMyFone iTransor to scan and click Next.

choose data types you want to extract

Step 4: After the scan, preview the backup data and select the files you wish to save. Click Extract to save the files to your computer.

successfully extract data from iCloud backup

Windows version    Mac version

The methods outlined in this article should help you fix iPhone WhatsApp white screen. Make sure that you have backed up your data before you try to fix this problem. To view the data in your backup and make sure that your device is already backed up, feel free to use iMyFone iTransor. We love comments, please leave your comments below.

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