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Ultimate Tips for “Apple Music Not Playing on iPhone” (iOS 13 Included)

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Aaron Donald

September 5, 2017 (Updated: September 2, 2019)• Filed to: iTunes Issues

3 min read

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If an iPhone user is having trouble getting Apple Music to play properly, it could indicate that iTunes is having trouble connecting to your device. This message certainly is frustrating and inconvenient. Now, you can rest easy! We have discovered several effective methods to fix this unfortunate error. If you came across such error on your device, just read on to try the fixes below.

Why Won’t My Apple Music Play?

You may find that some songs on your iPhone Music app are greyed out, and won’t play online or offline.

For most cases, Apple music not playing on iPhone/iPad/iPod is caused by a sync issue:

  1. The music may be missing on computer but still showed on your iTunes library, when you synced music to your device.
  2. The music may be damaged or corrupted, which makes the Apple music unreadable on your device.
  3. It may failed when syncing music, which may result from unstable connection.

7 Fixes Are Available When Apple Music Won’t Play

1. Update iTunes & iOS

After investigating numerous to multiple user reports, this error most commonly appears on PCs that have an older version of iTunes installed. Before trying anything, you should first update you iOS device to the most reason iOS 13 version and install the latest version of iTunes.

  • Update iTunes: On iTunes, click on “Help > Check for Updates”.
  • Update iOS: On iPhone, go to “Settings > General > Software Update” and tap on “Download and Install”.

2. Reauthorize Computer

Step 1: Simply sign into iTunes with your apple ID and find the menu bar at the top of your computer screen.
Step 2:From the menu bar, choose Account > Authorizations > Deauthorize This Computer.
Step 3:Then head to the same directory and choose “Authorize This Computer”.

Reauthorize Computer

3. Re-sync Music with iTunes

In other cases, your iPhone and iTunes may just need to be re-synced, to fix "my apple music won't play". All you need to do is disconnect and reconnect your device via USB cable and open iTunes. The device icon should show up in the top left corner, tap the icon and go to Music to sync again.

Re-sync Music with iTunes

4. Use iTunes Alternative Way (iOS 13 Supported)

You may find yourself easily run into iTunes errors or restrictions. iTunes is far from perfect. It might surprise you to learn that there are plenty of free alternatives to iTunes to choose from. After searching around, one of the most recommended alternatives (with features that outperform iTunes) is iMyFone TunesMate.

iMyFone TunesMate is an application that effectively bridges iTunes’ software gaps and limitations, while offering users more freedom and flexibility in managing files on iPhone and iTunes library. It fully support all iOS versions, including iOS 13.

Main Features:

  • Managing iPhone files on computer, bypassing iTunes restrictions and getting rid of iTunes errors.
  • Sync iTunes music to iPhone without covering the existing files on iPhone.
  • Extract music from iPhone to iTunes, computer, external HD, USB drive, CD, etc.
  • Directly drag and drop music from computer/external HD to iPhone, even without opening iTunes.
  • Share music with friends or family (unlimited iOS devices), even in different Apple IDs.

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iMyFone TunesMate

Steps to Transfer Music to iPhone from Computer, Avoiding “Apple Music Won’t Play” Issue

Step 1: Of course, install the TunesMate on your computer and connect your iPhone to it.
Step 2: Open TunesMate and go to “Music” tab. Click on “Add > Add File”.
Step 3: Browse and select the music on your computer or external hard drive, click “Open” to transfer music to iPhone.

Also Read:
iTunes Won’t Sync Music to iPhone? How to Fix >>
How to Fix “Can’t Add Music to iPhone from iTunes” >>

5. Add Music to iTunes Library Again and Re-sync

Add all music that you want in iPhone to iTunes library again, and re-sync music to iPhone. Please don’t forget to delete the existing music on iTunes library, or, you will have duplicates on iTunes.

To add music to iTunes library again: On iTunes, go to “File > Add File to Library” and select music on computer.

Add Music to iTunes Library

6. Clean iTunes Library and iPhone Music, Then Re-Sync

(Not Recommended)

If the above methods still cannot fix “Apple music won’t play” issue, a clean sync may be helpful. It requires you to clean your iTunes library and delete all the music on iPhone. (Please note that, you may lose some media files in this method.)

Step 1. If you choose to try this method, it is important to properly backup your iTunes library.

Step 2. Delete all the data from iTunes library, and then delete all the songs on your iPhone.
Step 3. Add the music to iTunes library again.
Step 4: Restart your iPhone and sync music with iTunes.

7. Perform iPhone Factory Reset and Restore Backup

(Not Recommended)

In order to perform a factory reset, you need to go to Settings > General > Reset and then select Erase All Content and Settings.

It is VERY important that you backup your device before attempting this. You can backup your iPhone using iCloud or iTunes.

  • iCloud Backup: Go to Settings > iCloud > Backup and ensure that the feature is enabled.
  • iTunes Backup: Connect iPhone to iTunes > Tap on device tab > Tap on Back Up Now.

Final Verdict

There is an ever-growing demand for an alternative iPhone media manager and backup application that excels where iTunes fails. While apple music failing to work properly is undeniably frustrating, luckily we have provided you with 7 easy solutions to fix this problem.

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