How to Fix: iPhone Songs Greyed Out and are Unplayable

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“Hi, I have a couple of purchased songs on my iPhone that greyed out for some unknown reasons. I can only play these songs on iTunes but when I sync them to my iPhone 7, they become unplayable. In iTunes, these tracks show grey with a dotted circle at the left side of the playlist. I have deleted and re-downloaded them but they are still greyed out. I’m using the latest version of iTunes with iPhone touch 6. Please, I need your help! Larry Kane”

Are you facing ‘iPhone Songs greyed out in iTunes’? Are you facing a similar issue of Larry? Do you want to know why you songs greyed out on iPhone? Would you like to know how to fix this issue by yourself? Then, learn ‘how-to’ in the following paragraphs!

Main Reasons Why Your iPhone Songs Greyed Out

You are experiencing ‘iPhone songs greyed out’ due to one or some of the following reasons:

  • iTunes sync error
  • The greyed out songs are corrupt media files
  • The greyed out songs have been modified in the past
  • The format of the file is unsupported or unreadable
  • The songs are DRM protected

How to Fix Greyed Out Songs on iPhone

There are many simple ways to correct ‘iPhone songs greyed out issue” and we’ve shared these solutions in the following paragraphs:

Manually Drag and Drop iTunes Songs

Instead of automatic file syncing (which may be the cause of the greyed out songs), you can manually manage content on your iPod touch, iPhone, or iPad using iTunes. This option allows you to add specific contents from your computer to your iPhone.

Use the steps below to manually add songs from iTunes to your iPhone:

Step 1: Connect your iPhone to your computer and launch iTunes.
Step 2: Select the songs you would like to add to your iPhone from iTunes library.
Step 3: Look at the left sidebar of your iTunes, you’ll see your device name. Drag the songs and drop them on the device.

drag and drop

This solution can only work when you’ve turned “Manually manage music and videos” on. If you’ve not turned this option on, follow these steps:

Step 1: Connect your device to PC and launch iTunes.
Step 2: Locate your device icon, and click on it.
Step 3: Click “Summary”, then scroll down to Options and tick the box next to “Manually manage music and videos.”
Step 4: Click Apply.

Check the Audio Format

If the greyed out songs on iPhone are DRM protected, then they won’t be able to play on iPhone. To check if the format of the greyed out songs follow these steps:

Step 1: Go to iTunes and click on the track that is greyed out.
Step 2: Right-click on the song and select Get Info, then click File.

get info

The song format will be listed on the info page. If you see “Protected” next to Kind, it signifies that the song is DRM (Digital Rights Management) protected, and is unsupported by iPhone. The way out of this situation is to subscribe to Apple Music or use a transfer tool to remove the restriction on the song.

Delete and Re-Download the Songs Again

If the greyed out songs on iPhone were actually purchased from iTunes, then you can delete them from iPhone and iTunes, and re-download them without any charges. Here is how to delete and re-download songs on iTunes:

Step 1: To delete songs on iTunes, launch iTunes and click iTunes Stores > Account > Purchased. Select the greyed out songs and delete them.
Step 2: To delete songs on your iPhone, launch your Settings app, and click General > iPhone Storage > Music > Downloaded Music > Edit > Red Button on top of artist > Delete > Done.

redownload music

You can now re-download these songs on iTunes and re-sync them to iPhone.

How to Avoid iPhone Songs Greyed Out Issue

From the above, we’ve pointed out that ‘iPhone songs greyed out’ are always caused by iTunes syncing error. This simply means that if you can employ another media transfer tool in syncing your iPhone songs from iTunes, you’ll be able to avoid this error.

The best answer and transfer tool for backing up or restoring iOS files from computer/iTunes to iOS are iMyFone TunesMate which has been highly spoken by lots of media, like GetintopcGeekreply, etc.

Umate tunesmate

1,000,000+ Downloads

Key Features:

  • Acts a bridge between your iPhone/iPad/iPhone touch and iTunes/PC without causing any syncing issues
  • You can back up your music, and freely restore it with other music libraries anytime
  • Aid you to easily bypass iTunes restrictions and unknown iTunes errors.
  • Transfer iOS files from iTunes/PC to iPhone/iPhone/iPad without ever opening iTunes.
  • All iOS media files such as music, music video, audiobooks, podcasts, iTunes U, playlists, etc. are supported.
  • Non-purchased files can also be two-way transferred from/to any device.

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Steps to Transfer iPhone Music to Computer

Step 1: Connect your iPhone/iPhone to your PC using a USB cable, and launch iMyFone TunesMate.

export to pc

Step 2: Click the “Music” icon on the top bar to open the Music window. Mark the songs you would like to export to PC and click “Export > Export to PC”.

Select folder

Step 3: Browse the target folder’ click Select Folder > OK. Your files will be exported successfully.