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Photo App Crashes after iOS 13 Update, How to Fix?

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Heather Marston

September 24, 2019 (Updated: September 24, 2019)• Filed to: iOS 13 Issues

3 min read

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iOS 13 brings new features and many more changes to some of commonly used apps including Photos, Reminders  and Maps. But recently, a lot of users are experiencing a very nasty issue that Photo app crashes  when they scrolling fast through photo library. Actually, there are several factors which can trigger this crash issue and be able to point at them is a step away from solving the issue. It might occur due to unresponsive screen, no enough space in the iDevice, upgrading to the new iOS version, and more. However, there are several effective workarounds you can carry out and clear iOS 13 Photo app crash problem on your iPhone 11/11 Pro/XS/XR/X/8/7/SE/6S/6.

Way 1. Quit and Relaunch Photos App

The photo app might just be freezing up itself and causing it to crash. Quitting and relaunching the app can be enough to clear the problem. Note that the procedure to follow and quit applications on iOS devices varies with the version of iOS you have.

app switcher

The following is the general way of quitting applications on iOS devices:

iPhone and iPad models without a Home button:

  • Go to App Switcher by swiping up the screen from the bottom and scroll to Photos app then quit it.

iPhone and iPad models with the Home button:

  • Go to App Switcher by double-clicking the home button then swipe up on the Photos app to quit it.

Way 2. Reboot the iPhone or iPad

This is one of the basic methods of clearing all Ios weird behaviors experienced on the iDevice then making it work again as expected.  Turn off the iPhone and iPad and power it on again or simply force reboot it.

To turn off the iDevice, click and hold on the power button then swipe to power off. Alternatively, you can shut down from settings as follows.

Step 1: Click to open the “Settings” app from the home screen.

Step 2: Navigate to “General” and scroll over up to the bottom then click on the “Shut Down” option.

Step 3: Once the “Slide to Power Off” slider appears, slide it to the right to turn off the iDevice.

slide to power off

Step 4: Power on iDevice normally.

Way 3. Free Up Storage on iPhone or iPad

Another way to fix iOS 13 Photo app crash is to free up iOS device storage. When iPad or iPhone has full storage, it causes the Photos app to misbehave. It can render the application unusable or have a strange behavior where photos or videos disappear leaving white thumbnail which fail to load when tapped on.

This odd issue can be solved by freeing up storage capacity on the iOS device after which the Photos app “restores” the media files that went missing. Freeing up space includes deleting large apps which are not being used, targeting specific apps to clear out apps document and data, clearing application cache data, removing music and other similar media.

idevice storage

Way 4. Power On, connect to Wi-Fi and Power, and Forget Overnight

You may find this trick funny and weird at the same time but it has proven to be effective in solving iOS 13 photo app crash especially when starts appearing after restoring the iPhone. Plug the iPhone or iPad device into a power source, make sure it is connected with a Wi-Fi network, and leave it undisturbed for an extended time, don’t power it off.

Carrying out this procedure allows iPhone or iPad to complete the restoration process from iCloud. This involves downloading every photo and video from iCloud to iDevice and then the Photos app perform its normal maintenance like photodetection, sorting, and facial recognition.  Note that this process may consume more time than a night when the iDevice is connected to a slow Wi-Fi connection or the photo and the video library is huge.

Way 5. Downgrade from iOS 13.1/13 to iOS 12

The iOS 13 photo app crash is common in iOS 13 especially after an upgrade which might be due to the unstable operating system and compatibility issues. It’s suggested to downgrade to iOS 12 which Apple has made great efforts to improve performance and stability.

To downgrade from iOS 13.1/iOS 13 to 12, just follow the steps below

Step 1: Go to Settings > iCloud > Find my iPhone, then turn off Find my iPhone.

find my iphone

Step 2: Open, choose your device and select 12.4.1 firmware file to start download it for your device.

Step 3: Then connect the iOS 13 device to your computer and launch iTunes and select your device from the top left corner. Then click on Summary in the left-hand sidebar.

Step 4: Click on the Check for Update option. After that, select the iOS 12.4.1 ipsw firmware file you had downloaded earlier from the window that pops up.

Step 5: Then you will be informed by iTunes that your iOS device will be reverted to iOS 12.4.1 and will verify the update with Apple. Just click Update.

iTunes should now downgrade your iOS device to iOS 12.4.1.

Way 6. Fix Photo App Crash with iMyFone Fixppo

All solutions don’t work for you, then there are no other choices but resort to some third-party tool to get the photo app crash issue solved. Among all tools I tested, the most professional and effective one is iMyFone Fixppo. iMyFone Fixppo is a powerful tool which capable of solving all issues within a couple of clicks. And it won’t cause any data loss at all. Below are more key feature of iMyFone Fixppo.

  • 100% success rate:  It offers a 100% success rate for repairing iOS system issues.
  • Repari All iOS Issues: This powerful iOS repair tool is capable of resolving all minor or major iOS update/downgrade issues including iPhone/iPad gets stuck at Apple logo/recovery mode, iPhone/iPad won’t turn on, iOS  apps crash and etc effectively and thoroughly.
  • No Data Loss:  It will not result in any data loss during or after the iOS repair process.
  • Pretty Easy to use: This tool is pretty easy to use, you can resolve the iOS issues within only a couple of clicks.

Below is the manual of solving photo app crash with iMyFone Fixppo:

Windows version    Mac version

Step 1: Launch the program on your computer and select “Standard Mode” from the primary window. Then connect iPhone into the computer using a lightning-USB cable. Then click on the “Next” button.

 standard mode

Step 2: Now, you need to download firmware to fix your device. All the firmware versions that you can use for your iPhone will be offered by the program. Choose the version you like and click 'Download'.

download firmware under Standard Mode

Step 3: When the firmware has been downloaded, tap 'Start'. This will initiate the automatic repair.

start to fix your device

Once the process is successfully done, the photo app crash issue will be eliminated and your iPhone will be fixed back to normal.


In summary, those are feasible solutions for solving iOS 13 photo app crash. If this article is helpful to you, please kindly share it with your friends and family who have encountered the similar issue.

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