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iPhone Internal Storage Is Empty When Connected to Computer?


5 mins read

Most of us use iPhone to take photos in daily life. There must be lots of pictures stored on our iPhone. Sometimes we need export the photos from iPhone to computer for other uses or just for backup. However, this problem can happen to some iPhone users: when connecting iPhone to computer, there is no iPhone DCIM folder showing up, and the iphone internal storage folder is empty. Therefore, you are not able to copy the photos to computer.

It is recommended that you should go for the reliable methods in order to resolve this kind of issue. Through this article we have brought to you the top troubleshooting tips and efficient methods to resolve iPhone internal storage being empty issue.

In this article:

Part 1: 4 Troubleshooting Tips

These tips will help you in fixing the issue, and let your iPhone photos show up on your computer when iPhone internal storage is displayed as empty on your PC.

1 Make Sure Your iPhone Is Not Locked & Try Another USB Cable

When your iPhone is locked and you connect it to your computer through USB, you are prevented from viewing its contents. Unlock your iPhone using your passcode/Face ID/Touch ID and see if you are able to view the device data. In case data or iPhone photos are not showing up on computer even after unlocking the iPhone, you need to try using another USB port, USB cable, or another computer. When none of these work for you, you should look for another way to resolve this problem.

iPhone USB cable

2 Force Restart iPhone

When you notice that iPhone internal storage is empty,and there is no DCIM folder in it, you might need to force restart your iPhone and get this thing fixed. Here are the steps –

iPhone 8/X/11/12

Instantly press and let go of the 'Volume Up' key and then repeat the same with the 'Volume Down' key. After that hold down the 'Sleep/Wake' key and release it only when the Apple logo appears on screen.

force restart iPhone X

iPhone 7/7 Plus

Concurrently hold down the 'Sleep/Wake' and 'Volume Down' keys for about 8 to 10 seconds, once the Apple logo appears let go of the keys.

force restart iPhone 7

iPhone 6/ 6S and Older Models

Hold down the 'Sleep/Wake' and 'Home' keys concurrently for 8 to 10 seconds and release them as soon as the Apple logo shows up on screen.

hard reboot iPhone 6

3 Authorize the Computer

When your iPhone photos are not showing up on computer after iPhone get connected, the reason might be authorization issues. It is an iPhone security feature and your computer needs to get authorized to access the iPhone data. You can follow these steps to authorize the computer:

Get your iPhone connected to the PC using a USB cable and then launch 'iTunes'. Go to the iTunes menu and tap 'Account', and then click 'Authorization'. There you have to select 'Authorize this computer'. Enter your username and password now to view the DCIM folder.

authorize the computer

4 Uninstall the Phone Drive

In spite of trying the above methods, if your iPhone DCIM folder still not showing up then you might try uninstalling the phone drive. At times, when the drivers are not recognized by the computer, the internal storage of your phone is not visible. Here are the steps to do that:

Enter 'Device manager' and expand the 'Portable Devices' option. Right click 'Apple iPhone' and then press 'Uninstall'. Check mark the box against 'Delete the driver software for this device' and tap 'OK'. It will uninstall the iPhone drive from your PC. Now disconnect the iPhone and restart the computer. Then reconnect your iPhone and verify whether the issue got fixed or not.

iPhone drive in windows

Part 2: 3 Efficient Methods to Export Photos from iPhone to Computer

1 Use a Third-party Tool

When no solution brings fruitful results for iPhone DCIM folder not showing issue, you can try resolving it using iMyFone Fixppo.

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Step 1: Download and install that particular program on your computer and then launch it. Choose the “Standard Mode” from the main interface.

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Step 2: Now, connect the iPad to the computer.

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Step 4: When the firmware is ready, you need to click “Start Standard Repair” to begin restoring your device. After that, your device will reboot and not show the guided access interface.

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2 Download Photos from

Enabling iCloud Photo Library syncs your iPhone photos with iCloud. You can download the iPhone photos from when the iPhone photos are not showing up on computer.

Step 1: Turn on iCloud Photo Library on your iPhone by tapping 'Settings' then click on 'your name' and tap 'iCloud'. Then select 'Photos' and turn on 'iCloud Photo Library'.

Step 2: You can then download photos from iCloud by visiting on your PC and then logging in with your iCloud credentials.

Step 3: Now, tap 'Photos', then 'All Photos' album, and scroll down to tap 'Select Photos' button.

Step 4: After selecting the pictures tap 'Download' icon on the iCloud Photos bar and then click 'Download' on the popup window to confirm download. The 'Downloads' folder on computer will contain these images.

download Photos from iCloud

3 Email the Photos from iPhone to Computer

Another alternative to access your iPhone images on your computer when the iPhone DCIM folder is not showing is by emailing them to yourself. Attach the image files and email them to your email ID, then open the email on your PC and download them. This way your pictures will get easily transferred to your PC.

email photos

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