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5 Best Tricks to Fix Photo App Crashing on iPhone/iPad [2018 Updated]

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Francisco Spearman

August 16, 2018 (Updated: August 16, 2018)• Filed to: iPhone Issues

3 min read

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We all like to take photos and videos that are stored in the photo app, but it never occurs to us that iPhone photo app crashing out of the blues. In an instance, all your photos and videos are gone and to make it worse, you may not have enabled your iTunes or iCloud backup. When your iPhone or iPad photo app crashes, this could have been caused by an accident or a technical glitch. It is scary to think that you have lost all your photos and videos, but there is several solutions to identify and solve this problem.


1. Reasons of iPhone Photo App Crashing

If you have a problem with your internet connection, it may cause your iPhone’s new iOS update to fail. This may corrupt some of your apps and it may even cause you to lose some of your photos in the camera roll. Due to iPhone photos app crashing, you will not have access to your photos and videos in the camera roll.

In case you jailbreak your iPhone and go to download and install programs from other sources apart from Apple store, you run the risk of crashing your camera roll. Jail breaking your iPhone makes it vulnerable to malware attacks, app crashing or even a shorter battery life.

2. Force Quit And Relaunch the Photo App

Instead of restarting your iPhone, you can try to quit Photo app then re-launch it again. These are the steps to follow:

Step 1: Got to the Home button and double click it to bring you the multitasking screen.

Step 2: Find the Photos app and swipe up to quit it.

Step 3: Click on the Home button to go to the Home screen.

Step 4: Re-launch the Photo app and check if the app is working.


3. Force Reboot iOS Device

In many instances, you can fix most of the issues on your iPhone by rebooting.

Step 1: Press and hold the Power button for a few seconds until you see the Slide to power off then swipe to turn your device off.

Step 2: Press the Power button again, to restart your device then check if the Photo app is available.

Step 3: If the Photo app is not working, you can force a restart again.


For users of iPhone X, 8, 8 Plus, you just need to press the Volume up and Volume down buttons then after long press the Side button then release when the Apple logo appears on your screen.

Users of iPhone 7 and newer, you can press and hold the Volume down and Power buttons until the Apple logo appears on your screen.

For users of other iPhone models, you press and hold the Power and Home buttons at the same time.

4. Delete .thm files

You just need to follow these steps:

Step 1: On your device, download the free demo for PhoneView.

Step 2: Go to the Preferences tab then Turn on the Advanced mode.

Step 3: Click on the DCIM folder and open the 101 folder.

Step 4: You can delete all the files with the extension .thm folder or just delete the entire 101 folder.

Step 5: You can now restart your iPhone.

5. Fix iPhone Photo App Crashing With iMyFone D-Back

iMyFone D-Back iPhone data recovery is a recovery tool that will help you easily get back all the lost and deleted data from your iOS devices, iTunes backup, iCloud backup even the in-built and third party apps. It is compatible with iPhone X, 8 and iOS 12. Besides data recovery, this program also enables you to fix iPhone/iPad system without data loss.

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Steps on How to Fix Photo App Crashing with iMyfone D-Back

Step 1: First, you need to connect your device to D-Back program, select ‘Fix Ios System’ and choose the Standard mode, then enter your device into DFU or Recovery mode.

Choose the mode to fix iOS

Step 2: Click on Start then follow the onscreen process of putting your device on DFU or Recovery modes.

DFU mode under Standard mode

Step 3: Once the device is on DFU or Recovery modes download the new firmware that is suitable for your device. The program will automatically detect your device then then you can click Download to install the latest version of firmware for your device. You can also manually select and download the firmware if the program does not detect your device.

download firmware package

Step 4: Once downloaded, click on Start to fix for the program to start automatically to fix your device. Then check if your device will start, if not, retry again.

finished fixing iOS system

6. Photos Disappeared from iPhone. How to Recover Lost Photos from iPhone

You can also use the D-Back program to recover your photos when your iPhone photos app crashes.

Steps on How to Recover Lost Photos from iPhone with iMyFone D-Back

Step 1: On your iPhone launch, the data recovery software then click on Recover form iOS Device then click on Start.

Recover from iOS Device Tab

Step 2: Make sure you connect your device to your PC then click Next once the program detects your device.

connect your device

Step 3: Select the files you want to recover then click Scan for the program to search for the deleted data.

select data types

Step 4: Once scanning is done, all the deleted data will be organized on your screen. You can check each file one by one or preview the deleted ones by clicking on Show only the deleted files. Select the files you want to recover then click on Recover at the bottom right corner of your screen.

Preview File from iOS Tab

Step 5: Choose where you want to store the files from the pop in Window that appears then wait a few minutes.

Everybody loves taking photos and videos with their phones and in case you lose all that data it can be devastating considering you may not have a backup on iTunes or iCloud. When your iPad photo app crashes without any warning, you are left wondering how you will recovery all that data. The solutions given are easy and simple for you to fix iPhone photos app crashing and help you to get back the all your photos and videos.

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