Apple ID Cannot Be Used to Unlock This iPhone? Fix It Here!

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You have just received your new iPhone and you’re all excited to start using it so you go ahead to activate it. But there is a problem since it will not activate without the original Apple ID. This means that the iPhone had another owner and you need their Apple ID password to unlock your iPhone.

Chances are that you inherited, shared or bought a second hand iPhone that is why your Apple ID cannot be used to unlock this iPhone. There are many ways you can fix this problem and this article will help you address that.

2 Methods to Fix "Apple ID cannot be used to unlock this iPhone"

Recovering Your Forgotten Apple ID

Have you ever tried to remember the login of your Apple ID to no avail? This is the worst feeling ever since your Apple ID cannot be used to unlock this iPhone. Apple has different ways of recovering forgotten Apple IDs or password. The following are steps on how to recover your forgotten Apple ID.

Step 1: From any browser go to the browser of iforgot Apple id. Click on Forgot Apple ID or password.

Forgot Apple ID or password

Step 2: Click on the text ‘Forgot Apple ID?’, then enter your full names and email to recover your Apple ID login and reset your password.

how to reset iphone without apple id

Step 3: Fill in the security questions of that Apple ID and complete the process using the onscreen instructions. A confirmation email will be sent to your email id. Click on the given link and get your Apple ID and a new password to sign in.

Asking the Previous Owner to Unlock Remotely

Since your Apple ID cannot be used to unlock this iPhone, it will be a good idea to ask the previous owner to enter their Apple ID and password to unlock it. If they are not nearby ask them to follow these steps:

Step 1: Sign in to iCloud using their Apple ID.


Step 2: Go to Find iPhone tab.

Step 3: At the top of the screen click on All devices.

Step 4: Select the other owner’s device and click Remove from Account.


Once the previous owner has removed the iPhone from their account, turn off then turn it on to start the setup process.

Unlock iPhone Screen Lock without Passcode

If you forgot the iPhone passcode, disabled your iPhone after several incorrect passcode attempts, bought a second-hand iPhone that is locked, you can use iMyFone LockWiper to unlock it instantly. iMyFone LockWiper is specifically developed to fix any kind of lock screen issue. When fixing, it doesn’t require any kind of passcode.

lockwiper unlock iphone passcode


  • Unlock disable iPhone screen lock without passcode.
  • Unlock 4/6 digit passcode, touch ID and face ID instantly.
  • Work with locked, disabled or broken iOS device’s screen.
  • Supports all iOS versions and devices including iOS 12, iPhone XS.

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How to Unlock iPhone Screen Lock Using iMyFone Lock Wiper

Please note that your data will be erased and your iPhone updated to the latest iOS version.

Step 1: Download and launch Lockwiper and click Start. Make sure your device is connected to your computer.

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Step 2: Select your iOS device then follow onscreen instructions to put your device on DFU or Recovery modes.

iMyFone LockWiper screenshot

Step 3: Check if Lockwiper has identified your device if not choose it manually. Click Download to download the latest iOS firmware. You can download the iOS IPSW directly and click Select to add it to Lockwiper.

download firmware package

Step 4: Click Start to verify after download is complete.

verify firmware package

Step 5: Click on Start unlock for the unlock process to begin.

verification success

Step 6: Enter 000000 to confirm that you want to unlock the device then wait a few minutes. Setup your device again.

confirm unlock

removing screen lock