“I have bought a new Samsung Galaxy Note and I have backed up my WhatsApp on the old Samsung device. The size of the backup file is 12GB. But when I try to restore the backup to the new Samsung device, the process fails midway and I get the message “Unable to Restore WhatsApp Backup from Google Drive. Do you want to restore chats from older backup?” When I choose yes, the process appears to be working only to stall. I am afraid I will lose all my data and I have very important messages in that backup. Can anyone help?”
If like our user above you find yourself unable to restore a WhatsApp backup from Google Drive, keep reading for some of the most effective solutions to this problem.
Option 1. Try the Official Troubleshooting Actions
Before we try some more invasive solutions for this problem, you may want to try the following troubleshooting actions just to make sure that you are doing everything correctly;
Ensure that you are trying to restore a backup using the same number and the same Google Account you used when backing up the data.
- Check to make sure that you have adequate storage space on the device
- Ensure that Google Play Services is installed on your device
- Ensure that the device is fully charged as you attempt the restore process
- Check your internet connection for any issues. If you are using a Cellular network consider using Wi-Fi.
Option 2. Backup and Restore Your WhatsApp with 3rd-Party Tool
These problems are not uncommon and sadly some even result in complete and total loss of all WhatsApp data which can be devastating especially if the messages you have are important. This is why it may be a good idea to find a more reliable and safe way to backup and restore WhatsApp data. When you can backup WhatsApp on your computer, you can easily control when to restore the backup on to your device and avoid some of these problems.
iTransor for WhatsApp allows you to easily create a full backup of WhatsApp on your iPhone or Android device without overwriting the old ones and also provides a simple way to restore the backup to an iPhone or Android device without os-restriction. It is also very easy to use as we shall see shortly;
Step #1. Backup WhatsApp using iTransor for WhatsApp
To backup all your WhatsApp data using iTransor, follow these simple steps;
- Step 1: Download and install the program on to your computer and then open it. In the main window, click on “Backup WhatsApp messages on Devices.”
- Step 2: Connect your device to the computer using USB cables and wait for the program to detect the device.
- Step 3: As soon as the program detects the device, click on “Backup” and the process will begin automatically. Keep the device connected to the computer until the process is complete.
Step #2. Restore WhatsApp Backup using iTransor for WhatsApp
Follow these simple steps to restore a WhatsApp backup to your device using iTransor for WhatsApp;
- Step 1: In the program’s main window, select “Restore WhatsApp to Devices” and then choose the specific backup file you would like to use from the list of backups presented.
- Step 2: Now connect the device to the computer using USB cables and wait for the program to detect the device. Once it is detected, click on Restore” and the process will begin. Keep the device connected to the computer until the process is complete. You should be able to view the restored data on your device.
Option 3. Switch to Restore WhatsApp Backup from SD Card
Another possible solution to this problem is to switch from restoring from Google Drive to SD card. The following are some of the ways we found in forums which may work:
Tip #1. Rename the Backup You Want to Restore from
There are two different guides to let you rename the backup which may work.
- Step 1: Connect the device to your computer using USB cables and locate the folder marked /WhatsApp/Databases. Inside this folder find msgstore.db.cryot10 and copy it to a location on your PC
- Step 2: Now disable the automatic Google backup if you haven’t already and then backup WhatsApp locally to the device or SD card.
- Step 3: Restart the phone and then reconnect it to your PC. You will see a new file named .crypt9 saved in the WhatsApp databases folder. Copy the crypto10 file on to the device 3 times, change the extensions to crypto 10, 9 and 8 and they will overwrite existing files with the same name.
- Step 4: Copy all three files also into the folder with the same name in the SD card and you should be able to restore the backup.
Reference: Solution from zemiri in androidcentral forum
- Step 1: Copy the latest file from drive/Whatsapp/databases to the Whatsapp/databases folder on your SD card and rename the latest file msgstore.db.crypt12.
- Step 2: Copy the files as msgstore.db.crypt13, msgstore.db.crypt11, msgstore.db.crypt10, msgstore.db.crypt9 and msgstore.db.crypt8 to give whatsapp all the options it wants.
- Step 3: Remove the google drive backup which was old.
- Step 4: Open WhatsApp and check if WhatsApp can detect the backup files and restore from it.
Tip #2. Delete Your Google Account
- Step 1: Copy your desired backup file /msgstore.db.crypt12 from the Phone/WhatsApp/Databases/ on your phone’s internal storage and save it to SD card.
- Step 2: Reinstall WhatsApp on your new device and without opening the app, delete your Google account. You can do that by going to Settings > Cloud > Accounts.
- Step 3: Open your WhatsApp, it shall not be able to find your Google WhatsApp backup during the set-up but will detect the desired local backup you just put into your SD card and start to restore from it.