Fix “iTunes can’t verify the identity of the server” Issue on Mac / PC

iTunes is used by majority of iOS users to sync and manage iPhone media files on computer. However, this software is not perfect and hence users may experience certain bugs and errors from time to time. Once of those issues is "iTunes can't verify the identity of the server". This error prevents you from accessing iTunes Store.

Servers on Which This Error May Happen

This error may occur when you launch iTunes after updating or sometimes when you try to access iTunes Store for updating your apps. The error message specifies the server it cannot identify. There are many servers that it can try to access but can't identify.

Following are some of those:

  • iTunes can't verify the identity of the server "upp.itunes.apple.com".
  • iTunes can't verify the identity of the server "init.itunes.apple.com".
  • iTunes can't verify the identity of the server  "ax.itunes.apple.com".
  • iTunes can't verify the identity of the server  "se2.itunes.apple.com".
  • iTunes can't verify the identity of the server "safebrowsing.client.google.com".
  • iTunes can't verify the identity of the server "pd-st.itunes.apple.com".

iTunes-cannot-verify-server

How to Fix "iTunes can't verify the identity of the server" Issue

There are multiple solutions that you can try in order to fix this issue.

1 Fix "iTunes can't verify the identity of the server" Issue on PC

Make Sure That System Time Zone Matches with Your Location

This is the most common fix for "iTunes can't verify the identity of the server" issue. The process to apply this fix is also pretty simple.
Follow these instructions:

  1. On your computer, navigate to System Preferences > Date & Time from the menu bar.
  2. Now select the Time Zone tab in the preference pane and make sure that the time zone shown there matches your location.
  3. Also check the date and time in the Date & Time tab and correct them if they are not already.
  4. Find and check/tick box that says 'Set time automatically' and 'Set time zone automatically'.

Set-Date-and-Time-on-Windows

2 Fix "iTunes can't verify the identify of the server" on Mac

Fix Via Keychain Access Application

This is the most technical solution to "iTunes can't verify the identity of the server" problem. While it may seem complicated, the process to fix the issue via Keychain Access application is fairly straightforward. Follow these instructions:

Step 1: From the menu bar, launch the Keychain Access application in the Finder.

Step 2: Once the application interface appears, navigate to Keychains option located in the upper left corner of the window.

keychain-access

Step 3: In the list, you will see System and System Roots items. If they are not available, then add the following lines from menu bar via File > Add Keychain option:

  • /Library/Keychains/System.keychain
  • /System/Library/Keychains/SystemRootCertificates.keychain

Step 4: Now use the Category list option in the lower left corner and choose Certificates. Check the list of certificates and see if any of them has a red "X" in the icon or a white-and-blue plus sign. Double-click the ones that have such indications. An inspection window will open.

Step 5: Click Trust option to disclose the trust settings for the certificate.

Step 6: Now select 'When using this certificate: Use System Defaults' by opening the same inspection window again.

Certificate-Trust-Settings

Step 7: Save the configuration in the same way as before.

Step 8: Restart your computer.

3 Fix "iTunes can't verify the identity of the server" Issue on Mac/PC

Reset iTunes Cache

Errors like "iTunes can't verify the identity of the server" can also occur due to a corrupted iTunes Store cache. Therefore, it would be a good idea to reset the iTunes cache to see if it fixes the problem. Follow these instructions:

  1. Launch iTunes on your computer.
  2. Navigate to Edit > Preferences from the iTunes menu.
  3. Now go to Advanced tab and click the 'Reset cache' option, then click OK to confirm the action.
  4. Once the cache is reset, you can close the Preferences window by clicking 'OK'.

reset-iTunes-cache


Launch iTunes in Safe Mode

Launch iTunes in Safe Mode and see if the problem still occurs. If everything works fine in Safe Mode, then it is likely that the "iTunes can't verify the identity of the server" issue is being caused by a plugin or third-party script. Fixing the problem will be easy after it is confirmed that the error does not occur in Safe Mode. Follow these instructions to launch iTunes in Safe Mode:

  1. Press and hold down the CTRL and Shift keys on your keyboard.
  2. Now launch iTunes by double-clicking its icon from desktop or from Start Menu. iTunes will display a message telling you that it is running in Safe Mode.
  3. Click on Continue button and iTunes will start in Safe Mode.

iTunes-Safe-Mode

How to Avoid "iTunes can't verify the identity of the server"

A lot of iOS users nowadays are using alternative third-party softwares instead of iTunes to manage and transfer iPhone media files. With them, you will never face the "iTunes can't verify the identify of the server" issue. iMyFone TunesMate is one of those alternatives.  It can bypass all the known iTunes restrictions and it is also bug-free, making it the best iTunes alternative that covers all your iPhone media transfer needs.

Umate Pro iphone data eraser

5,000,000+ Downloads

  • It allows you to transfer media files between your iDevice and PC/Mac freely.
  • It allows you to sync iTunes library without losing any previous data on your iDevice.
  • It allows you to preview files before transferring.
  • It allows you to merge and share iTunes libraries.
  • It also offers additional unique features such as bulk uninstall apps, one-click rebuild library, one-click iDevice media backup/restore.
  • Highly recommended by many professional software review webistes, such as GetintopcGeekreply, tricksworldzz.com, etc.

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