Frequently Asked Questions

Whenever you use the delete button in your computer, it will show the file as deleted but allocates a
portion of your drive to the file in the recycle bin. This file will remain in the recycle bin and can be
recovered back to its original state. But, the bad news is that your system will eventually reuse this space
and also overwrite the pointer to the file, so the quicker you stop using your computer and run Anyrecover, the better your chances of recovering your files.

What’s more, even when you’ve emptied your recycle bin, Anyrecover can still help you get back the lost or
deleted files.

Ideally, you should install AnyRecover before you need it. This is because it can have the time to monitor
your drives for deleted files as soon as possible. If you accidentally delete an important file and you
decide to go online to download AnyRecover (or download anything), this process can create a lot of
temporary files which can overwrite the memory space allocated to the deleted file and before you finish the
installation, the deleted file is gone.

However peradventure, you have AnyRecover installed on your computer after you mistakenly deleted a significant file, all you need to do is to run AnyRecover and get your file back.
Remember not to install the software in the drive where your file was lost.

You can download and install your own copy of AnyRecover here: Download
AnyRecover for Win & Download
AnyRecover for Mac.

We are very sorry to say that if your hard drive cannot be read or detected by your computer, then there is
absolutely NOTHING AnyRecover can do to extract data from it. The drive needs to be identified on your
computer before any further action can take place. You need to send the hard drive for fix.

Please refer to this list of formats that can be previewed by AnyRecover:

For Win:

• Pictures: JPG, JPEG, PNG, BMP, TIF, TIFF, ICO, CUR, SVG, ICNS, PBM, PGM, PPM, SVGZ, TGA, WBMP, WEBP, XBM, XPM and GIF.
• Audios: WAV, MP3, WMA, M4A, AIF and AIFF.
• Videos: MP4, SWF, MOV, AVI, MKV, MPG, ASF, WMV and 3GP.
• Documents: TXT, XML, PLIST, RTF, PUB, XLSM, XLSB, CSV, DOC, DOCX, XLS, XLSX, PPT, PPTX and PDF.
• Emails: EML, EMLX and MSG.

For Mac:

• Documents: DOC, DOCX, XLS, XLSX, PPT, PPTX, PDF, HTML, KEY, numbers and pages.
• Pictures: JPEG, JPG, PNG, BMP, GIF, PSD, CRW, CR2, NEF, ORF, RAF, SR2, MRW, DCR, WMF, DNG, ERF, RAW, AI and HEIC.

At the moment, only the supported files can be previewed by AnyRecover but this does not mean that the files cannot be recovered. In case you
find your lost file but cannot preview it, we suggest you recover all the files and use the right program to
run it. That way you get to know if your desired file is recovered or not.

Owing to the limitations of mobile phones' system, we are not allowed to directly access their hardwares. So the software can't recognize samrtphones. But if a SD card is inserted
in your phone and the data lost has been saved in the card, then you could use AnyRecover to recover files. Before that,
you are suggested to take out your SD card and then use the card reader to plug it into a USB port.

The software may fail to recognize the external drive if it is not properly plugged in or it is damaged. In
some cases this may be due to a problem with your computer system, we, therefore, suggest that carry out the
following to rectify the issue.

1. Make sure computer recognizes and read your external hard drive
2. Unplug and re-plug the external hard disk
3. Restart computer
4. If you can’t still locate the drive on your computer, you can contact support@anyrecover.com

Note: AnyRecover isn't capable of scanning and recognizing smartphones.

The following reason may cause this issue:
When the memory space allocated to the recovered file has been corrupted or overwritten. This may be due to
the file storage mechanism which assigns a part of the Windows storage to your deleted files and overwrites
them with other data over a period of time. This may tend to corrupt your recovered file.

When your Drive can’t be found by AnyRecover for Mac, we suggest you open the Disk Utility
to check the status of the drive.

How to Open Disk Utility
>>

All the links to the devices will be listed under the Disk Utility and you will be able to know if the drive
is damaged, listed or not.

Because Data recovery from a computer storage system is linked to so many factors, we CANNOT guarantee that
you will be able to recover a specific file. The only thing we can guarantee is the fact that you can be
able to verify it with AnyRecover at all times. Since each recovery case
is unique, provision of a universal recipe can be very tasking. To increase your chances of recovering
documents, we suggest you download AnyRecover even before you need it.

Download AnyRecover for Win & Download AnyRecover for Mac

Cameras may come with different file protocols which may not be recognized by AnyRecover. If you connect your digital camera to the computer through a cable and
you discover that it is detected by your computer system, we suggest you turn on your camera. You can also
try to pull out the memory card and insert it directly to the computer system port assigned to it.

The free trial version allows you to scan and preview the scanned files for free. You are allowed to recover
8 files. If you are satisfied with the level of recovery you obtained, you can go ahead and purchase the
full version for a total recovery of the files. After a successful payment, you will receive a registration
email which includes your registration key and a download link to the full version of the program.

Only files whose allocated memory space has not been overwritten can be recovered by AnyRecover. If you have data on your system lost for one year and the memory space
allocated to it is not yet overwritten, then you can recover the files.
The ability to recover a file is not based on its date of deletion but the availability of memory space allocated to it.

If a file system is intact, a folder structure could be restored. If the file system is incomplete or corrupted,
all files will be in the RAW Files folder and their original names will be removed, too.
Files in the All RAW Files partition are found over file system, so their original names and dates are lost.

As far as file recovery options are concerned, there are several factors that come into play to determine
the amount of time needed for all files to be recovered.

• Size of the drive; the larger the drive size, the longer it takes for AnyRecover to scan through and
  recover your deleted files. While smaller drives (usually less than 500GB) may take between about 30
  minutes to fully recover, larger drives (up to 1TB) may take hours and days.
• Nature of the file: If the file is corrupted or damaged, it will also affect the total amount of
  time needed to recover the files.

If the scan is progressing, do not stop your scan because you feel it is taking too long to recover data
from larger drives.

Absolutely YES! AnyRecover has the ability to recover files even from a formatted drive. This is,
however, dependent on the level of formatting carried out on the drive. The formatting needs to be a file
supported by AnyRecover (NTFS, FAT16, FAT32, exFAT, APFS, HFS+, HFSX ). If the drive has been previously
erased before being re-formatted then, it may decrease the chances of being recovered.

This totally depends on the size of all the files you are trying to save. If after a successful recovery,
you discover that there are some recovered files that may not be useful to you. In most of the cases, the
total amount of storage space required to save the recovered files may be far larger than your actual file
size. The best option is to run filter out the files that are not useful to you in order to reduce the total
amount of space needed for storage.

• Remove all the external disks that are connected to your computer.
• Connect the disk that you want to recover files from.

If the problem still exists, please contact us for support.

This can be due to repeated formatting or the creation of many partitions that are then formatted into one partition.
Of course, it could also result from abnormal files found.
Reasons for other specific situations can be understand only after a data analysis.

It's worth noting that AnyRecover supports USB flash drives, digital cameras, camcorders, memory cards, MP3/MP4 players,
SD cards, CF/SD/MMC cards and more devices. But we are sorry to tell you that it doesn't support Google cloud disk.
Your satisfaction is our top priority and we will try our best to improve our product.

If your disk is encrypted, our software cannot scan it. You need to enter the password of the disk before you can
use the tool properly. Or you could disable Disk Encryption.

The reasons could be the loss, corruption or discontinual storage of data.

Why do you need to allow AnyRecover to access files and folders on Mac? The reason is that AnyRecover won't be able
to find data on your removable devices or create a bootable media drive successfully without permissions.

• On your Mac, open System Preferences.
• Go to Security & Privacy.
• Click on the Privacy tab.
• Select Files and Folders on the left sidebar.
• Locate iMyFone AnyRecover in the list of apps on the right, and then check the "Removable Volumes" option.

Now, you can start to scan data from your removable devices or continue to create a bootable media drive.

Note: iMyFone Technology Co. Ltd. is committed to respecting your privacy. We won't access or store
your personal data after you use our software.